Responsible Gambling

We take responsible gambling seriously. Our priority is to help you play in a safe, controlled way and to provide clear tools and support if play becomes a concern. We encourage everyone to set limits, monitor activity and reach out for help whenever needed.

Player protection principles

We promote safer gambling by giving straightforward controls, clear information and responsive support. We expect players to game responsibly and we will act on signs of harm. Our approach is preventative and practical - help is made available early, and restrictions can be applied to protect players.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. Limits help manage how much you place into your account over set periods. Limits can be reduced instantly and increases may be subject to a short delay for security and reflection.

Loss limits

Loss limits allow you to cap net losses over a chosen period. Setting a loss limit helps to control spending and avoid chasing losses. You can adjust these limits from your account settings or by contacting our team.

Time limits and session reminders

Use time limits and session reminders to control how long you play in a single session. You can schedule regular breaks and enable on-screen reminders that prompt you to take a pause.

Account breaks and self-exclusion

If you need a break, you can apply a temporary account suspension or a longer self-exclusion. Self-exclusion options range from short breaks to long-term exclusions. During a self-exclusion period you will not be able to access your account and we will block marketing contact.

Recognising problematic behaviour

Warning signs include regularly exceeding planned spend, hiding activity, borrowing to play, playing for longer than intended, or feeling unable to stop. If you notice these signs for yourself or someone you care about, act early and use the available tools or seek support.

Practical tips to stay in control

Set deposit and loss limits before you start, schedule regular breaks, avoid playing when stressed or tired, treat gambling as entertainment rather than a way to make money, and keep a record of spending. Ask a trusted friend or family member to help if you need oversight.

Professional help and support organisations

If you need further help, contact recognised support services such as GamCare, GambleAware or the National Gambling Helpline. You can also register for GamStop if you want UK-wide self-exclusion. For account changes or to request support tools, contact us at [email protected] and our team will assist you confidentially.