General Terms and Conditions

This page sets out the terms and conditions that govern use of our platform. It explains the relationship between you and us, your responsibilities as an account holder, and the basic rules that apply when you register, deposit, play and withdraw. We expect users to read these terms carefully and to comply with them when using the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account. You must provide accurate, complete and up-to-date personal information at registration and during any verification process. We may suspend or close accounts where information is false, incomplete or where we suspect misuse, fraud or third-party access. You must not share your login details, allow others to use your account, or use another person’s payment methods.

Eligibility requirements

To open and operate an account you must meet the minimum age requirement and any local legal requirements applicable to your place of residence. We may refuse registration or restrict access where the law or our policies prohibit participation. By registering you confirm that you are eligible to use the site and that you will comply with applicable law and these terms.

Acceptable platform use

We expect all users to use the platform lawfully and fairly. Prohibited activity includes collusion, fraud, abuse of promotions, use of automated play tools, account sharing and attempts to circumvent geo-restrictions. We reserve the right to investigate suspicious activity and to void bets, withhold or reverse transactions and limit or close accounts where breaches are confirmed.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these conditions. We may set eligibility rules, wagering requirements, game restrictions, maximum bet levels and expiry periods for bonuses. Bonus terms can vary by promotion and will be displayed at the point of offer. Abuse of promotions or bonus-hunting behaviour may lead to cancellation of offers and account action.

Deposits and withdrawals

Deposits must originate from payment methods registered in your name. We may impose minimum and maximum limits and apply verification checks before processing withdrawals. Withdrawals are subject to identity and account ownership checks, and we may require documentation to complete KYC checks. Pending, processing and settlement times vary by payment method. We may temporarily hold funds where we suspect money laundering, fraud or other prohibited activity.

Dispute resolution

If you have a complaint or dispute you should contact our support team in the first instance. We will investigate and aim to resolve issues promptly. Where a resolution is not reached you may be offered escalation to an independent dispute resolution process where available. Use of any dispute route does not affect our right to take action under these terms when justified.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be posted on the site and, where appropriate, notified to registered users. Continued use of your account after changes have been published constitutes acceptance of the updated terms. If you do not accept changes you should stop using the service and close your account.